Terms and Conditions




This document constitutes an adhesion contract for the use of the Internet page moragregajoia.com (hereinafter "Website" and/or "Webpage") celebrated by: on the one hand, Interiores Nema, SA de CV hereinafter the "Provider", in its capacity as responsible and on the other, the "User", subjecting both parties to the provisions of this document.


Acceptance of the terms and conditions:

By entering and using this Internet portal, identified with the domain name moragregajoia.com, owned by the Provider, the User is accepting the Terms and Conditions of Use contained in this contract and expressly declares his acceptance using electronic means for this purpose, in terms of the provisions of article 1803 and other relatives of the Federal Civil Code.

For the purposes of this contract, the parties agree that "User" shall mean any person of any nature that enters the moragregajoia.com website and/or any of the subpages that display its content and/or any person of any nature to register and/or use any of the services offered through said page.

In case of not fully and completely accepting the Terms and Conditions of this contract, the User must refrain from accessing, using and observing the Website and/or any other service offered by the Provider.

In the event that the User accesses, uses and observes the Site, it will be considered as an absolute and express acceptance of the Terms and Conditions of Use stipulated herein, the other documents incorporated into them by reference, as well as the applicable laws and regulations. in accordance with current legislation for the use of the Website.

The Provider will not keep an individualized copy of this agreement entered into between the User and the Provider, so the User is recommended to keep a copy of these Terms and Conditions of Use for their own records.

In the event that the User violates what is stated in these Terms and Conditions of Use, the Provider may cancel its use, as well as exclude the User from future operations, and/or take the legal action that it deems appropriate for its interests.

Use of the site moragregajoia.com

The User and the Provider agree that:

  • In order to use the Website, the User must be at least 18 years of age or be accessing under the supervision of a parent or legal guardian.
  • The Provider grants a non-transferable and revocable license to use the Website, under the Terms and Conditions of Use described, for the purpose of purchasing personal items sold on the same Page. The User may only print and/or copy any information and/or image contained or published on the moragregajoia.com website exclusively for personal use, for which reason the commercial use of such information is expressly and strictly prohibited. In case of being a moral person, it will be subject to the provisions of article 148, section IV of the Federal Copyright Law. The reprint, publication, distribution, assignment, sublicense, sale, electronic reproduction or by any other means, partial or total, of any information, image, document or graphic that appears on the website moragregajoia.com, for any use other than personal Commercial use is expressly prohibited to the User, unless he has the prior written authorization of the Provider. Any violation of these Terms and Conditions of Use will result in the immediate revocation of the license granted in this section, without prior notice.
  • Certain services and related features that may be available on moragregajoia.com may require registration or subscription. The User acknowledges that, by providing personal information, he grants the Provider the authorization indicated in article 109 of the Federal Copyright Law. If the User decides to register or subscribe to any of these services or related functions, the User agrees to provide accurate and current information about himself, and to promptly update that information if there are any changes.
  • Each Site User is solely responsible for keeping passwords and other account identifiers secure. The account holder is fully responsible for all activities that occur under their password or account. On the other hand, the User must notify the Provider of any unauthorized use of his password or account. In no way shall the Provider be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of User's failure to comply with this section.
  • During the registration process, the User agrees to receive promotional emails from com. However, you may subsequently opt out of receiving such promotional emails by clicking the link at the bottom of any promotional email.
  • The Provider reserves the right to block access or partially or totally remove any information, communication or material that in its sole judgment may be: i) abusive, defamatory or obscene; ii) fraudulent, contrived or misleading; iii) violates copyrights, trademarks, confidentiality, industrial secrets or any intellectual property right of a third party; iv) offensive or; v) that in any way contravenes what is established in this contract.
  • The Provider does not presume that the content of its Page can be legally viewed outside of the United States of Mexico. Access to the content may not be legal by certain persons or in certain countries. If the User accesses the content from outside the United Mexican States, he does so at his own risk and is responsible for compliance with the laws within the jurisdiction in which the User is located.
  • Users are prohibited from violating or attempting to violate the security of the Website and the Provider's affiliated Websites; The User is prohibited from: (a) accessing data to which the User is not authorized to use or logging into a server or into an account to which the User does not have authorized access; (b) attempt to examine, scan or test the vulnerability of a computer system or network or breach security or authentication measures without proper authorization; (c) attempt to interfere with any other User's use of, hosting service or network, including, without limitation, transmitting a virus to the Website or Provider's affiliated websites; cause saturation of such sites by "flooding", "spamming", "mailbombing" or "crashing"; (d) sending unsolicited emails, including promotions and/or advertising of products or services, or; (e) forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
  • The User acknowledges that violations of the computer system or network security may generate civil or criminal liability. the Provider will investigate situations that may involve such violations and reserves the right to report such actions to the authorities; The Provider will cooperate with the competent authority in the investigation of said violations in the terms established in the applicable legislation.
  • For proper entry to the Site, Users must have the necessary equipment and facilities for their Internet connection (computer, telephone, modem, programs, etc.), with the use of these equipment being their full responsibility.
  • The Provider is exempt from any responsibility that occurs due to interruptions or suspensions of the Internet access service caused by a failure in the telecommunications system, in the supply of electricity, acts of God or force majeure or an action by third parties that may disable the equipment that provides access to the network.
  • Therefore, the Provider is not responsible for any damage, harm or loss to the User caused by failures in the system, on the server or on the Internet. Neither will the provider be responsible for any virus that could infect the User's equipment as a result of the access, use or examination of the Site or as a result of any transfer of data, files, images, texts, or audio contained therein. Users may NOT impute any responsibility or demand payment of damages or losses, due to technical difficulties or failures in the systems or on the Internet. The Provider does not guarantee continuous or uninterrupted access and use of the Site. The system may eventually be unavailable due to technical difficulties or Internet failures, or for any other circumstance beyond the control of the Provider; In such cases, efforts will be made to restore it as quickly as possible without any type of responsibility being imputed for this. The Provider shall not be responsible for any errors or omissions contained in the Site.


Intellectual and industrial property, and copyright

The Provider acknowledges being the sole owner of the intellectual property rights, whether registered or unregistered, on the moragregajoia.com site, including, but not limited to: projects, software, source code, graphics, photographs, videos, images, music, sound, texts, logos, brands, domain names, trade names and data included in the moragregajoia.com Web Page. The entire content of our page is also protected by copyright as a collective work under the copyright laws of Mexico and international conventions. All rights reserved. Users are warned that such rights are protected by current Mexican and international legislation relating to intellectual and industrial property and copyright.

The copying, reproduction, adaptation, modification, distribution, commercialization, license, sending, disclosure, public communication and/or any other action that generates an infringement of the Supplier or current international legislation on intellectual and/or industrial property is prohibited. , as well as the use of the contents of the Site without the prior express and written authorization of the Provider.

In the event that the User transmits to the Provider any information, programs, applications, software or in general any material that requires to be licensed through the Website moragregajoia.com, the User hereby grants the Provider a perpetual, universal license , free, non-exclusive, worldwide, and royalty-free, including the rights to sublicense, sell, reproduce, distribute, transmit, create derivative works from, publicly display, and perform.

What is established in the previous paragraph will also apply to any other information that the User sends or transmits to the Provider, including, without limitation, questions, criticisms, comments and suggestions to renew or improve the Website, whether they have been included in any space of the indicated page or by virtue of other means or modes of transmission known or that may be developed in the future. In addition, when the User sends comments or criticisms to the web, he also grants the Provider the right to use the name that the User sends, within the framework of said review, comment, or any other content.

Due to the foregoing, the User expressly waives in this act to carry out any action, demand or claim against the Provider, its affiliates or suppliers for any current or eventual violation of any copyright or intellectual property derived from the information, programs , applications, software, ideas and other material that the User himself sends to the website moragregajoia.com.

In case of considering that any content published on the Website is in violation of intellectual or industrial property rights, the User may make a notification by contacting the Provider's Customer Service center. The User will have to indicate: i) true personal data (name, address, telephone number and email address of the claimant); ii) handwritten signature with the personal data of the owner of the intellectual property rights; iii) precise and complete indication of the content(s) protected by intellectual property rights allegedly infringed, as well as the location of said violations on the referred website; iv) express and clear statement that the introduction of the indicated content(s) has been carried out without the consent of the owner of the allegedly infringed intellectual property rights; v) express, clear statement and under the responsibility of the claimant that the information provided in the notification is accurate and that the introduction of the content(s) constitutes a violation of said rights.

The Website contains links to third party websites. These links are provided solely as a convenience to the Website for the User and do not imply endorsement by the Provider of the content on such third party websites. The Provider is not responsible for the content of linked third party websites and makes no representations regarding the content or accuracy of the material on such third party sites. If the User decides to access third-party websites through these links, they do so at their own responsibility and risk.

Advertising material
The User acknowledges and accepts that some parts of the Website may contain information, images, advertisements and other advertising or promotional material from third-party sponsors and advertisers (hereinafter "Advertising Material"). Advertisers and Sponsors are responsible for ensuring that Advertising Material submitted for inclusion on the Website complies with applicable laws and regulatory codes. The Provider is not responsible for any errors or inaccuracies in the advertising materials.

Likewise, the User acknowledges and accepts in this act that said Advertising Material is protected by the laws that are applicable to intellectual and industrial property.

Purchase of the products

In order to purchase the products, the User must pay for the selected products, taxes and corresponding shipping costs through the payment service providers that the Supplier makes available to the User on the Website. The User may only purchase products through the Website to be delivered to an address within the territory of the United States of Mexico.

When making the purchase by the User, he implicitly accepts the Terms and Conditions of Use.


Payment for products purchased on the Site may be made through any of the means of payment offered by the Site, these being, among others: credit card, debit card and bank transfers. The list of payment methods offered may be subject to change at any time without prior notice to the User.

Payment by credit card or any other means of online payment must be made on the Site. We use the Conekta payment integrator that offers you the greatest security. You can find out more about Conekta at: www.conekta.com .

The order number assigned when making a transaction on the Site does not imply acceptance of the transaction. In case of having any problem with your order, the User will be notified by email or by telephone.

The Supplier will send the purchase confirmation via email. Only after confirmation of payment will the products be released for delivery to the delivery address indicated by the User.

The Supplier reserves the right to request official documents from its clients, as a means of validation of the product acquisition process through the Site.

In case of ignorance on the part of the Banking Institution corresponding to the charges made by the User that corresponds through credit card and derived from operations carried out on the Site, the Provider reserves the right to initiate the corresponding legal actions and establish criminal or civil responsibilities as the case may be or of any other nature, as well as to carry out all those internal actions that may range from making the charge again to said User's credit card to the definitive removal of the User from the Site, to which does not require prior authorization from the User.

Acceptance order and prices

All the prices of the products that are indicated through the Website include VAT and other taxes that may correspond to them. However, these prices do not include the expenses corresponding to the shipment of the products, which will be detailed separately in each order and must be accepted and paid, prior to their shipment, directly and exclusively by the User.

Prices, promotions and availability, subject to change without prior notice.

The User must consider that there are cases in which an order cannot be processed for various reasons. In that sense, the Provider reserves the right to deny or cancel any order for any reason, at any time. In addition, the User may be asked for additional information, even before accepting the order.

The Provider will provide the most accurate pricing information for Users, however, certain errors may still occur, such as cases where the price of an item is not displayed correctly on the Website. As such, the Supplier reserves the right to deny or cancel any order. In the event that the price of an item is incorrect, the Supplier may, at its discretion, contact the User to request instructions or cancel the order and will notify the User of such cancellation. It is worth mentioning that the Supplier shall have the right to cancel such orders, whether or not the order has been confirmed and paid for.

If for any reason, the price is at $0.00 or at a price that does not represent a value according to the product, please contact the Supplier. For no reason, it will be understood that these do not have a price or are given away and the orders that are made under this situation will be canceled without prior notice.

Product availability

All the products offered on the Site are subject to stock and availability, so the delivery time may vary with prior notice from us, or the order may even be canceled and the User's charges may be refunded in given case.

Delivery time varies by product. Once the purchase has been approved, the User will be contacted to inform the estimated delivery date. In case of any problem or delay, notice will be given in advance.

The estimated delivery time is 7-14 business days subject to inventory availability. The delivery date can be extended due to various factors, including road closures, closure of operations requested by the authority due to emergencies, how could they be sanitary. In the same way, notice will be given in advance.

Shipping costs and delivery of products

The delivery of the merchandise will be made at the address specified at the time of purchase by the User and must be located in the Guadalajara Metropolitan Area for it to be free of charge. Shipping on the first delivery will be free of charge.
In the event that the User does not indicate an address or indicates an address outside the Metropolitan Area of ​​Guadalajara, the Provider will offer the User a shipment at a cost, which may be accepted by the User and the merchandise will be sent with an additional charge to the User. . Otherwise, the User undertakes to pick up the merchandise at the Supplier's address on his own or using the parcel of his choice, in which case the user will pay for the parcel.

The delivery time starts from the confirmation of payment by the bank, online payment platform, or Supplier's Credit department.

In the event that the User has not received the products within the period declared by the Supplier, please contact the Supplier.

The Provider suggests that the User check the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, they should immediately contact the Supplier.

At the time of delivery, the person who receives the merchandise will be asked for an official identification (voter's card, passport, FM2 immigration form or driver's license), so it is required to have this document on hand when delivering the merchandise. buys. In addition, the person receiving the merchandise will be asked to sign a date-stamped receiving document and a notice of compliance.

If you receive the products, you are assuming that they arrived in perfect condition and therefore no changes or returns will be made if, when presenting them to the points of sale, they have imperfections.


The merchandise has a guarantee of 30 calendar days for manufacturing defects, counted from the date of delivery to the User. The User must go to the Provider's address to submit a claim document. The Supplier will carry out a diagnosis within 15 calendar days and, if applicable, undertakes to comply with the guarantee within 60 calendar days after the diagnosis has been made. The guarantee will only and exclusively be valid for manufacturing defects in the merchandise that is the subject of this contract, at no cost to the User, as long as the merchandise purchased is intended for its normal use. The guarantee does not proceed due to the normal wear and tear suffered by the merchandise, for having been used in conditions other than normal, for having repairs carried out by a third party or for having been transferred to a place other than the address where the delivery was made. The defect will be repaired or, if absolutely necessary, exchanged for another product in good condition. Being the Provider who will make the decision according to their experience.

Cancellation of the purchase of the products
The User may cancel the purchase of Products made through the Website, as long as the Products purchased have not left the Supplier's warehouses. In the event that the Products have already been sent by the Supplier, the User will not be able to cancel the purchase made, and will have to follow the procedure presented in the "Returns" section of these Terms and Conditions.

The User may return the products purchased through the Website, as long as:

  1. Request a return within 7 calendar days following the delivery date or, exclusively in cases of defective products, within the warranty period specified for the products purchased.
  2. The product or products are in the same conditions in which they were delivered to the User, (in perfect condition since the User previously signed the delivery and compliance format).
  3. You have requested the return and the collection is at the same delivery address, applying this term to products delivered within our delivery area. This means that the Supplier is exempt from making collections outside the delivery area. If the reason for the return is attributable to the Supplier (the Product is defective, or it is not the one that the User had requested), the use of this service will be free for the User in question. If the reason is another (the Products were delivered correctly but they are not to the User's liking), the Supplier will pay the cost of the Products except shipping costs. The supplier is not and will not be responsible for the expenses caused by those returns that occur without respecting the steps established in this procedure.

Note: There are no changes or returns on merchandise marked with a discount, promotion, clearance, expo or Good End.

Return Process:

In person: The User can go directly to the Supplier's point of sale within the established period requesting the return of the products. The User must present the email of the original order so that store management can verify that he is making the return within the allowed period.

Electronically: The User must send the original order to joia@moragregacasa.com

In both cases, the User must also deliver photos of the defect and reasons justifying the return or cancellation, under the following considerations: We offer a period of 7 days of repentance from the date of receipt of the products and signed in accordance, this applies only to line products, cancellations are not accepted if it was a special request, due to a change in model, size, color, and/or final cancellations for reasons attributable to the User after this 7-day period. In addition to the merchandise must be in perfect condition.

Once the User delivers the product to be returned to the Supplier at the branch, or the Supplier collects the product to be returned, the refund process will begin according to the payment method used when making the purchase.

If you want to change the product for a new item, the User will have to pay the difference if it exceeds its value and if the new item is of lower cost, the difference can be paid in a Wallet.

If the user does not want any item, the total amount of their purchase can be paid in a Wallet that they can use within 12 months from that day.

If you do not want a wallet and the payment was made by debit or credit card, the refund will be made through a chargeback on the same card that was used as long as 7 calendar days have not elapsed after the charge.

In the event that the purchase was made with a Credit Card or Debit Card, it may take up to 20 business days for the refund to be reflected in the User's account statement. For purchases with PayPal, the payment provider's refund rules apply.

The supplier is not and will not be responsible for the expenses caused by those returns that occur without respecting the steps established in the procedure presented in the "Returns" section.

Responsibility of the User in relation to transactions
The User assumes responsibility for all costs, fees, taxes and demands that may arise from the use of this Website. The access data communicated to the User for his profile have been conceived exclusively for personal use, and must be treated confidentially. The User must modify their passwords regularly. All transactions made through the profile account will be attributed to the holder of the relevant profile account, and will be binding.

The User is responsible without limitation for direct and indirect damages, as well as consequential damages, which could be caused by gross negligence or illegal intent.


User account

The User may have a personal account (hereinafter "User Account") by entering the data requested on the Website. The User Account is personal, unique and non-transferable. Through the User Account, the User will be able to access his purchase history and orders placed, verify the status of his orders, access his shopping cart, have access to promotions and discounts that the Supplier reports from time to time, he will be able to customize the content that is presented to you from the Website in accordance with your preferences, as well as use any type of functionalities that the Provider may apply in the future to the User Account.

The User may only have one User Account. In the event that the Provider detects different Accounts that contain matching or related data, it may cancel, suspend or disable them, at its sole discretion. The User will be responsible for all operations carried out from his User Account. The sale, assignment, transfer or transmission of the User's Account under any title, whether onerous or free, is prohibited.

The Provider reserves the right to reject the registration of a User Account if it considers that the User has not complied with these Terms and Conditions, without the Provider being obliged to communicate or explain the reasons for its decision and without that the right to compensation or compensation is generated in favor of the User.

billing policies

The User must send a billing request to administracion@moragregacasa.com within the month in which the respective payment was made. Invoice requests will not proceed for purchases that do not fall within this period.

When requesting the invoice, it will be necessary for the User to provide the following fiscal requirements:

  • RFC with homoclave
  • Full name or business name
  • Full Fiscal Address including street, neighborhood, delegation or municipality, state and postal code
  • Form in which the Payment was made (cash, electronic funds transfers, registered checks or debit, credit, service cards or the so-called electronic purses authorized by the Tax Administration Service)
  • Indicate at least the last 4 digits of your payment account
  • E-mail where the invoice will arrive
  • Once the corresponding invoice is issued, the Supplier may not re-invoice or issue subsequent invoices.

restrictions for minors

The Provider does not intentionally make sales to minors, so parents and guardians are recommended to carry out the activities of purchasing products or registering on the Website themselves.

Parents or guardians of minors will be responsible for the acts carried out by them in accordance with the provisions of these Terms and Conditions of Use, including damages caused to third parties, actions carried out by them and that are prohibited by law and by the provisions of this agreement, without prejudice to the responsibility of the User, provided that the User was not the parent or legal representative of the minor offender.



The User in this act undertakes to indemnify and hold harmless the Provider and its subsidiaries, controlling company, shareholders, directors, employees, officials, directors and agents against any actions, procedures, responsibilities, demands, claims, losses, responsibilities, losses, costs, damages, expenses and costs, as well as the expenses, costs and fees of lawyers and external advisers that derive from or are related to the violation by the User of: (i) these Terms and Conditions, and/or (ii) any laws, norms, decrees or regulations in force.

The Provider reserves the right to assume the defense and control of any matter or claim that implies or could imply the payment of compensation associated with any breach by the User. The User undertakes to cooperate with the Provider in the development of the pertinent defenses.


Modifications to the site moragregajoia.com

The Provider may at any time and when it deems appropriate, without the need to notify the User, make corrections, additions, improvements or modifications to the content, presentation, information, services, areas, databases and other elements of said site, without This gives rise to no right to any claim or compensation, nor does this imply acknowledgment of any responsibility in favor of the User.


Validity, termination and modification of the Terms and Conditions of Use

The Provider, as well as the User, acknowledge that the Terms and Conditions are of unlimited validity, and will enter into force as of their publication on the Site.

The Supplier reserves the right to make changes to this document without prior notice. Therefore, the Provider recommends that the User re-read this document regularly, so that they are always informed of any changes. Alterations to the contract will become effective immediately upon posting on the Site. Once the modifications have been made, it will be presumed that the User who continues to use the Site has full knowledge, has read and consented to the amended Terms and Conditions. In the event that the User does not accept the modified terms and conditions, they must stop using the Website.

The Provider may at any time suspend access to the Website and/or terminate these Terms and Conditions. The termination of these Terms and Conditions will not imply in any case for the Provider that it must indemnify the User.



These Terms and Conditions of Use, as well as the additional terms, constitute the entire agreement between the parties, and supersedes any other agreement or contract entered into previously. Any clause or provision of this contract, as well as of the additional terms, legally declared invalid, will be eliminated or modified at the Supplier's choice, in order to correct its vice or defect. However, the rest of the clauses or provisions will maintain their force, obligation and validity.

Additional Terms
Occasionally, the Provider may revise, update and/or add to the Terms and Conditions of Use of this contract additional provisions related to specific areas or new services provided on or through the moragregajoia.com Website, which will be published in the specific areas or new services of said site for your reading and acceptance. The User acknowledges and accepts that said additional terms are an integral part of this contract for all legal purposes that may apply.

Governing Law and Jurisdiction
These Terms and Conditions of Use will be interpreted and governed by the legislation in force in the City of Guadalajara, Mexico, waiving the application of the Convention on the International Sale of Goods.

Cession of rights
The rights granted to the User must be considered as personal rights and the User may not assign or transmit them, nor authorize any third party to use them in any way. The Provider may assign all or part of its rights and/or obligations under its charge to any third party, subsidiary or controller of the Provider without prior authorization from the User. By virtue of said assignment, the Provider will be released from any obligation in favor of the User, established in this contract.

No waiver of rights
The inactivity on the part of the Provider, its affiliates or suppliers to exercise any right or action derived from this contract, shall at no time be construed as a waiver of said rights or actions.



The User agrees to indemnify the Provider, its affiliates, suppliers, vendors and advisors for any action, demand or claim (including legal fees and court costs) arising from any breach by the User of this agreement; including, without limitation, any of those derived from:

  • Any aspect related to the use of the website moragregajoia.com.
  • The information contained or available on or through said Site or of libel,
  • defamation or any other conduct in violation of this contract by the User in the use of the indicated Web Page.
  • Violation of applicable laws or international treaties relating to copyright or intellectual property, contained or available on or through said Website.



If any provision established in these Terms and Conditions is illegal, void or unenforceable in any jurisdiction, it will not affect the legality, validity or exercise in said jurisdiction of any other provision of this agreement.

The Supplier may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof, unless expressly recognized by the Supplier, or prescription of the action that corresponds to each case.

The headings of the clauses are incorporated into it only for convenience and for better management, so they will in no way be considered for the purposes of their interpretation, nor will they affect the obligations contained therein.

These Terms and Conditions of Use and the Privacy Notice, as well as any modifications and/or legal notices that are published or communicated, from time to time, by the Provider through the Website, constitute the entire agreement between the User and the Provider in relation to the Services offered by the Provider through the Website.

Date of last update
It is notified that the Terms and Conditions were modified on June 1, 2023.